Entries Tagged 'Technical Support' ↓

Follow these simple instructions to set up your e-mail account in Outlook Express:

1. Find Outlook Express on your computer and launch it (open it). You will usually find Outlook Express in the “Programs” menu under your “Start” menu.

2. If this is the first time you are using Outlook Express, it should automatically go into a “set-up wizard” (a “wizard” is a program that walks you through the steps necessary to complete your set-up). If your Outlook does not automatically take you into the set-up wizard, you can get to it by clicking on the “Tools” menu at the top of your window, and then select “Accounts…” When the Accounts window pops up, click on the “Add” button and then select “Mail…”

3. The first screen of the wizard asks for your name. This is the name that people will see when they receive an e-mail from you, so type it exactly as you want others to see it.

4. Click on “Next” at the bottom to go to the next screen. On this next screen you will be asked for your e-mail address. Type in your complete e-mail address and then click “Next.”

5. This next screen will ask for your mail server settings. For the incoming mail server, use “mail.your-domain.com” where “your-domain” is your own domain name. For example, if your domain name is magimpact.com, you would use mail.magimpact.com as your incoming mail server.

For your outgoing mail server, use your local ISP’s (Internet Service Provider — the company that you use to connect to the internet) outgoing mail server. You should have received the outgoing mail server information from them when you first signed up. If you do not have it, call them and request the information. If you cannot connect to your local ISP’s outgoing mail server, see our trouble-shooting article.

6. The next screen will ask for your login information. Use your full e-mail address for the Account Name and carefully type your password into the Password field. Passwords are case-sensitive, so make sure you make uppercase letters uppercase and lowercase letters lowercase. Select the “Remember password” option if you do not want to re-type your password every time you check your e-mail.

7. Once you click “Next” you should see a screen that says your set-up is complete. Click “Finish.”

8. If you are setting up multiple accounts on the same computer, just follow the above procedure for each account.

If you have any questions or need any assistance with setting up your e-mail accounts, please contact your account manager.

THE PROBLEM

As the volume of spam being sent out into the Internet has increased, so have efforts to combat it. Most of us benefit from these spam prevention measures, but there are also occasional incidental problems that can occur resulting from barriers put up to block the transmission of spam.

One of the common problems about which our clients contact us regarding their e-mail service is an inability to send outgoing e-mail. In most cases this is caused by the client’s local Internet Service Provider (ISP) blocking their outgoing e-mail as a spam prevention measure.

SOLUTION: CONTACT YOUR SERVICE PROVIDER

If you are having difficulties with your outgoing mail, there are several things you can do to get around any block imposed by your ISP. The first is to contact your ISP and ask them to help you set up your outgoing e-mail using their outgoing mail server (also called an SMTP server). They should be able to walk you through the set up and fix any problems you have with sending out e-mail. If you use your ISP’s outgoing mail server, please note that it is completely separate from our system, and we are able to offer only limited assistance regarding your outgoing mail since we do not have access to your ISP’s server configuration. Using your ISP’s outgoing mail server is, however, the recommended set-up because it offers the most direct route to the Internet.

ALTERNATE SOLUTION: USE OUR SERVER

If your ISP is unable or unwilling to help you set up your outgoing e-mail through their server, you have another option. We have set up our own outgoing mail (SMTP) server that you can use. By using the following settings you can usually bypass any blocks your local ISP is imposing on your outgoing e-mail.

Use the following settings for your outgoing (SMTP) mail server:

Outgoing Mail (SMTP) Server: mail.[your_domain].com
Outgoing Mail (SMTP) Port: 465
Selected: “Server requires a secure connection (SSL)”

In Outlook Express, the Mail Server setting is on the “Servers” tab of the Account Settings window, and the other two settings are on the “Advanced” tab. Other e-mail software will have similar settings that you should be able to easily find and change.

If you have any trouble getting this set up, please feel free to contact your account manager for assistance.